Summary: 

The General Manager is the person ultimately responsible for all day-to-day operations of the store, including all of the duties and tasks outlined below.  The General Manager can, and should, delegate responsibility to the Store Managers and other managers for many of these tasks, but remains ultimately responsible for seeing that they are performed properly. 

Duties and Responsibilities: 

• Oversees Management and Development of all Team Members 

• Ensures prompt customer service in every area of store operations. 

• Meets monthly and annual goals/plan set by the Company for store gross sales volume and gross profit margin. 

• Ensures that all competitors ads are checked, that comparable products are on display, that price adjustments are made promptly to adjust to competitor’s ads, and that product specialists are aware of these issues. 

• Ensures that housekeeping/maintenance are doing their jobs and that the store maintains a clean environment 

• Oversees all aspects of the cash office, credit operations, returns desk, customer service desk and related operations.  

• Regularly monitors objectives set by the Company for damage beyond repair, identifies causes for damage beyond repair, and implements steps to meet those objectives.   

• Monitors the store’s in-stock position and ensures that the store stays in stock on merchandise, especially advertised goods. 

• Ensures that all deliveries are made in a timely and professional manner, and that any unavoidable delays are promptly communicated to customers.  

• Monitors staffing and scheduling to ensure that the store is adequately staffed and scheduled properly at all times, especially on weekends and during peak times. 

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements.  

• Minimum of three years prior experience in retail industry preferably in a customer contact area. 

Required Skills and Competencies: 

• Able to give constructive criticism 

• Knowledgeable about issues of diversity, including problems that develop because of different cultural backgrounds, languages, race, etc. 

• Understands applicable wage and hour laws and company policies and procedures that can affect payroll budgets and potential liability, including wage/hour laws, FMLA and other leave issues. 

• Understand merchandise management, BrandsMart’s retail philosophy and retailing sufficiently to identify and/or comprehend problem areas and to develop effective strategies to improve the store’s performance in all areas. 

• Understands the relationship of BrandsMart’s merchandise management and retailing philosophy and the layout/design of merchandise displays.  

• Maintains a professional demeanor on the sales floor, and never creates (or allows others to create) a scene in front of other customers. 

• Understands the various causes of retail shrinkage. 

• Maintains a basic understanding of applicable OSHA rules regarding store operations. 

• Demonstrates initiative—proposes ideas and improves the store without being asked 

• Works well in a team environment 

• Excellent verbal and written communication skills 

• Ability to perform accurately all essential General Manager position functions with minimal supervision. 

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.