Small Appliance Sales Department Manager
Sales Department Manager
Under the direction of the Store Manager, has the general responsibility to pleasantly greet the general public, offer proper information about the products and services offered by BrandsMart USA and BrandsMart Service Company, to oversee and organize the sales and daily operational activities of departmental Product Specialists, sell and explain extended service plans to the satisfaction of the customer, strive to continuously improve knowledge of the products sold by BrandsMart USA, strive to improve knowledge of competition, maintain store displays, assist in taking physical inventories as required and complete shopping reports as required.
This is a full time, supervisory selling position.
Duties and Responsibilities:
Supervise the sale of merchandise in accordance with current pricing policy for item
Sell and explain the function of any products within the assigned department.
Instruct the customer and Product Specialists in the proper use of a product.
From time to time, assemble some of the products purchased by the customer when the particular item sold requires either assembly or instruction.
Sell extended service plans.
Improve product knowledge by attending training sessions both company sponsored, and manufacturer sponsored.
Read about and keep up with advances in new products or technology and accurately communicate this knowledge to each of the department Product Specialists.
Shop competition and be aware of policies of major competitors.
Take physical inventory.
Required Education, Experience, and Certifications:
Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.
The position requires a minimum of three years prior experience in retail industry preferably in a customer contact area. Current BrandsMart USA employees will be given preference.
When a store is located in an area where a language other than English is necessary, fluency in that language will be a preferred skill, depending on the demands of the location.
Required Skills and Competencies:
Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests, and similar written materials.
Basic English language writing skills for completion of orders, request (intercompany and faxed requests) and other necessary correspondence as may be required.
Fluency in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses.
Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of merchandise and quantities as may be required.
Ability to grasp and lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet.
Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers and customer inquiries.
Ability to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much as a ten and one quarter hours, with as much as two thirty minute meal breaks and three fifteen minute breaks.
The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.